Resume — Rachel Schaeffer.

Global UX Lead for Mobile Apps
Designed and conceived the future digital experience for QVC which was adopted by Qi. This future vision is fueling the 2023 roadmap & beyond including prioritization of development work-streams.
iOS and Android UX lead. Provide platform specific designs for the Android and iOS apps
Facilitate design thinking workshops with business stakeholders, Product Managers, Dev & CX
Mentored a small business through Qurate's 6-week Small Business Mentorship Program. I assisted in website redesign including educating around SEO best practices.
Hackathon Judge for a VR/E-commerce focused event at Drexel with Disruptor Games.

UX lead for Alt-mode, a web based alternative way of shopping, watching and connecting with your shopping community. As UX lead, I research, designed & tested the experience with our target audience. Additionally I adapted previously delivered designs for the QVC Web dev team.
Use Figma and Adobe XD to create high fidelity prototypes including video, shareout decks, wireframes, customer journey maps, production files, & more.
Cross value stream collaboration to connect all areas of the customer experience
Used UX methodologies to deliver across all phases of product development process including discovery, research, design, prototyping, testing, iterating, analysis and implementation.
Assisted in creating and maintaining a “sandbox” testing environment for future discovery and innovation

Developed innovative design solutions for web, mobile, television and native apps
Produced fully functioning prototypes used to articulate the requirements to the development team, and test in formal testing practices including user interviews, A/B testing, and usertesting.com
Lean UX including: Design Studio facilitation, Hypothesis articulation and validation, Lean Documentation and Rapid prototyping

Custom Embroidery and Graphic Design Shop
All designs are created in house, then digitized, and embroidered
Digital and hand made embroidery on a variety of mediums including sweatshirts, t-shirts, towel, bags, etc.
Design requests have included pets, houses, memorials, logos, symbols, people, and more.

Created various print collateral, marketing materials, multimedia presentations, branding, and photography for a high job volume environment
Worked directly with GIS and Marketing Teams to produce high-quality, innovative visuals on a timely basis

Graphic design ideation using Adobe Creative Suite for presentations, and marketing material for both print and digital formats
Designed word-mark for Opportunity Fund to be embroidered

Duties include front end web design from wire-framing through user interface/user experience design using Adobe Illustrator and Sketch
Collaborating with Web Developer through Zeplin
Other assignments include logo ideation and design; free-hand illustrations to enhance website content and print layout design for event marketing

Created CMF documents that were sent to China for production
Sketched new product concepts and created all of the content for consumer testing
Researched the evolution of large scale baby products including the stroller, bassinet, crib, and cradle and presented it to senior leadership
Contributed in testing and evaluating competitor products

Design Thinking Specialist and Innovation Catalyst for Accelerate’s Start-Up Teams

Coordinator, Photographer, and Graphic Designer for Accelerate Events: The Future of Our Cities ThinkTank (Feb 2018), Hot Seat (March 2018), Pitch Round (April 2018)

Conceived and Created 3D outdoor/indoor advertisement Installations using Illustrator and a multitude of materials including wood, acrylic, foam core, spray paint, etc.

Human-Centered Design Thinking
Guided Boston Residents through a Two-day Design Thinking Workshop centered around Bostons’ Zero Waste Initiative (April 2018)